Chic Ethnique
By browsing this site, you agree to the use of cookies.
Livraison offerte à Partir de 35 € et Retours gratuits avec MONDIAL RELAY Pour la Belgique, l'Espagne, et les pays bas !
Worldwide shipping 20€ and free shipping for invoice of 240€
Home > Items Returns, Easy returns for Spain, Belgium and Netherlands

Returns possible for every orders, online sale worldwide shipping

Making a return :


Returns of orders must be requested in your account first and an email of acceptance of our return services will be send to you.

With Chic Ethnique, you have 14 days after reception of your parcel, to return it to us.
Attention, for reasons of hygiene the tights are returnable only if they were not tried. 

In order to facilitate a return of product, you must make a request of return directly on your account (explanations after the green text on this page), we will then send you an e-mail to confirm and give you the procedure to follow for your return (for example fill the return form on the back of your invoice, send back the articles quickly and do not staple the parcel).

The "returns" transport costs are only free of charge if your order has been sent with the transporter Mondial Relay (offer not valid on items that have been discounted except for items that have benefited from the "10% discount for 3 items ordered" which also benefit from the free return if they have been sent by Mondial Relay).
The return label has a limited duration of use of 10 days. This is possible for France, Belgium, Spain, and Netherlands, only.

If an order has benefited from the "10% discount for 3 ordered articles", this discount will no longer be applied if the order is returned and less than 3 articles are kept (the regularisation will be made at the time of the credit note or the reimbursement).


Possible compensations to be specified on the return form on the back of the invoice:

Exchanges: you have the possibility of exchanging an item if it does not suit you, by re-ordering on our site and returning the unsuitable item for a refund.
Credit note: if you do not wish to reorder, we can offer you a credit note for the value of the items on your next purchase. This credit is available 12 months on your customer account.


Refund: we will refund the items by the means of payment originally used, provided that the returned order is in its original condition. Chic Ethnique assures a fast refund (15 days maximum, generally the day of the reception of the articles). The mini shipping costs will be refunded (case of an order of less than 35€ delivered in Colissimo, refunding of the fixed price "Mondial Relay", that is to say 3€. Same thing for France, Belgium, Spain, and Netherlands, if you choose Home Delivery we refund only the Mondial Relay cost, so 0€ if your order is bigger than 35€.

 


Returns are made either by Mondial Relay (contact us before), or by the Post Office, or by dropping off the item at the boutique for local customers, as soon as possible. 

To make a return follow the procedure below, we have set up this system in your customer account to facilitate order returns and their management.

Just below you will find a tutorial video to make a return.

Returning an oder shipped with Mondial relay : only France, Belgium, Spain, Luxembourg and Netherland

After receiving your return declaration, we will send you a Mondial Relay voucher by email. All you have to do is print it out, stick it on your parcel and drop it off at the nearest Relay Point.
Very important, please add the return form on the back of the invoice (filled in by you) so that we can make the requested compensation. The return label is valid for 10 days.

Items from 35€ and up Free return !  Only for orders without discounts
Items above 35€      a lump sum of 4€ deducted from the refund or from your credit note  
 
 



Attention: the free return transport offer is only valid for items delivered by Mondial Relay and does not concern items affected by a sale or promotion. Offer valid for metropolitan France, Belgium, Netherlands, Luxembourg and Spain.

Classical way to return :

You can return an item to us by posting it (a shipping with a tracking number is needed) to the following address: 

Chic Ethnique

2, Av Lafayette

CCial Géant Casino 

86000 Poitiers - France

The cost of returning by post is at your expense for all orders delivered with Home delivery. We strongly advise you to keep the receipt of the Post Office or Mondial Relay, we decline all responsibility in case of loss or damage of the package without proof of deposit. 

You live in France, Spain, Netherland or Belgium, you want an easy return, despite your order being delivered by Home delivery, ask us for a Mondial Relay voucher when declaring your return, writing that you accept the 4€ fee. You will be charged 4€ (Offer valid for metropolitan France, Belgium, Luxembourg, Netherland and Spain only), which value will be deducted from your credit note or refund.